Frequently Asked Questions
Everything you need to know about shopping with Vixen Brand.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy on all unworn and unused items in their original packaging. Please visit our returns portal to initiate a claim and receive a prepaid shipping label.
Which payment methods do you accept?
Vixen Brand accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation with a tracking number and a link to our tracking page to monitor your delivery status.
Are your products ethically sourced?
Absolutely. Vixen Brand is committed to sustainability and ethical manufacturing. We partner only with suppliers who adhere to fair labor practices and environmental standards.
How do I change or cancel my order?
Orders can be modified or cancelled within 60 minutes of placement. Please contact our support team immediately via live chat or email to request any changes.